Manage customer support requests seamlessly within your CRM. Track issues, automate routing, measure satisfaction, and ensure no customer inquiry falls through the cracks.
No credit card required
Join thousands of teams using MaintainSoft
58%
Improvement in first response time
43%
Reduction in average resolution time
72%
Increase in CSAT scores
65%
Growth in first-contact resolution
All support requests flow into one centralized ticketing system. Agents see complete customer context including purchase history, past tickets, and account details when responding.
Automate ticket assignment, priority setting, status updates, and escalations based on rules. Reduce manual work and ensure consistent handling.
Agents access your knowledge base directly while responding to tickets. AI suggests relevant articles to speed up resolution and ensure accurate answers.
Track metrics like first response time, resolution time, ticket volume, customer satisfaction, and agent performance. Identify bottlenecks and optimize support operations.
Features
Omnichannel Ticket Creation
Automatically convert emails, chat messages, phone calls, and web forms into trackable support tickets.
Smart Ticket Routing
AI-powered routing assigns tickets to the right agent based on expertise, workload, priority, and customer value.
SLA Management
Set and track service level agreements. Get alerts when tickets approach or breach SLA deadlines.
Customer Satisfaction Tracking
Measure customer satisfaction with post-resolution surveys. Track CSAT scores and identify improvement areas.
Support tickets are directly linked to customer records in the CRM. Agents see complete customer history, past purchases, account status, and previous interactions when handling tickets, enabling personalized support.
Yes! Customers receive automated updates when their ticket status changes and can access a self-service portal to view ticket history and check status at any time.
Tickets can be created from email, live chat, phone calls (with integration), web forms, social media messages, and direct submission through customer portals.
Set SLA targets for first response and resolution times based on ticket priority or customer tier. Agents and managers receive alerts when tickets approach or breach SLA deadlines.
Manage all your customer relationships in one intelligent CRM, powered by AI insights and designed for sales, marketing, and service teams that demand excellence.
Instant visibility
Smart predictions
Work anywhere
No credit card required
Join thousands of teams using MaintainSoft
Join 1,000+ sales teams worldwide - No credit card required